Generating consistent demand for high-ticket, out-of-pocket procedures is one of the most complex challenges in modern healthcare marketing.
Unlike traditional services, these decisions involve significant financial commitment, emotional weight, and often require patients to travel outside their local area for care. As a result, simply “running ads” is rarely enough.
For Dr. Morcos, a private orthopedic surgeon specializing in hip and knee replacement surgery at Westmount Square Surgical Center in Montreal, the opportunity to grow was clear, but so were the barriers.
What was needed wasn’t just more traffic. It was a complete, structured patient acquisition system designed to educate, build trust, and convert at scale.
Dr. Morcos is a private orthopedic surgeon focused on hip and knee replacement procedures, serving patients from across Canada.
Operating out of Montreal, Quebec, his practice offers patients an alternative to long public wait times through private-pay surgical options. For many individuals dealing with chronic pain, limited mobility, or deteriorating joint conditions, this presents a significantly faster path to treatment and recovery.
However, reaching and converting these patients requires a very specific approach, one that balances education, trust, and clarity around private care.
Before working with MINA Medical Marketing, patient acquisition lacked consistency and predictability.
While advertising had been attempted, it was not structured in a way that could support scalable growth. Campaigns lacked strategic direction, messaging clarity, and high-quality creative that could effectively communicate the value of private surgery, which are key when marketing any private clinic.
As a result:
More importantly, there were two core barriers that made scaling particularly difficult:
1. High-ticket decision-making
With procedures exceeding $20,000, patients required a higher level of trust, reassurance, and education before taking action.
2. Cross-province patient acquisition
The majority of target patients were located outside Quebec, meaning campaigns needed to overcome both geographic and psychological friction, convincing patients to travel for care.
Without a system designed to address both challenges simultaneously, growth remained limited.
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We approached this engagement by building a complete patient acquisition ecosystem, designed not only to generate leads, but to convert them into booked surgeries.
We launched coordinated ad campaigns across Google and Meta, alongside a supporting healthcare SEO strategy, targeting both high-intent search traffic and broader patient awareness audiences.
Our approach focused on identifying and reaching:
Messaging was carefully developed to balance education and persuasion, including:
This allowed us to meet patients at different stages of decision-making and guide them toward action.
Rather than using a one-size-fits-all campaign, we segmented targeting by province and tailored messaging accordingly.
Key regions included:
Each market required slightly different positioning based on local wait times, healthcare access, and patient expectations.
By aligning messaging with each region’s reality, we significantly improved engagement, trust, and conversion rates.
To build trust at scale, we developed professional orthopedic surgery marketing video content featuring the surgeon directly.
This content focused on:
Instead of relying on generic ad creatives, we positioned the surgeon as a credible authority, allowing potential patients to connect with him before ever booking a consultation.
This played a critical role in reducing hesitation and improving lead quality.
We created dedicated landing pages specifically designed for surgical patient acquisition.
These pages were structured to:
Every element, from layout to messaging, was intentionally designed to reduce friction and support informed decision-making.
One of the most important drivers of success was the implementation of a fully integrated CRM and patient follow-up system.
This ensured that leads were not only captured, but properly nurtured and converted over time.
The system included:
Rather than pushing for immediate conversion, this system built trust over time automatically, allowing patients to make confident, informed decisions.
With the full system in place, patient acquisition became both predictable and scalable.
Notably, surgeries were being booked within the first month of launching the campaign, demonstrating immediate traction and strong market demand.
The success of this campaign was not driven by a single tactic, but by the alignment of multiple components working together.
Most importantly, the strategy accounted for the full patient journey, from initial awareness to final decision.
For private clinics and surgical practices, growth requires more than visibility.
It requires a structured system that combines:
When these elements are implemented correctly, patient acquisition becomes far more predictable, and far more scalable.
If you’re a private clinic or specialist looking to generate more high-value procedures while reducing reliance on referrals, MINA Medical Marketing can help you build a system designed for long-term growth
Heard enough? Reach out to MINA today, Canada’s top healthcare marketing agency to get a free quote, a no-commitment consultation, or to get started on growing your medical practice!